I do not why, but unfortunately few of the restaurants in the hotel were closed. The customer service was very good, although it took a while to get some clean towels. They were checking all bags when you checked in, before entering the elevators, and I loved it. I guess they changed their rules, because they were very striked with wearing masks around the hotel, and keeping social distancing. I read few reviews here complaining about Covid 19 enforcement. It is a beautiful hotel, with a beautiful view. We are from LA, so it is about 10-15 min after you are passing Temecula, in the middle of nowhere. It is a surprize we never came here, until last weekend. We are traveling a lot, and likes hotels. Let me start by saying, it is our first time here. Be sure and check out the gas station convenience store sandwiches and burritos proudly on display at cafe amore.

so if you go to pala to have a drink or two, eat at the cafe then directly check into the hotel and stay in your room, you should have a good time. The cocktail waitresses are the best around. Genuinely warm and welcoming, also wonderfully trained in efficiency and attention to detail.

The hotel reception staff and the staff at the cafe are exceptional. There are a few gems who still remember our names and welcoming us like family. When employees never smile they arent happy the turn over rate for new hires is astronomical. I would advise against subjecting anyone to the disappointment pala has instore for their guests. I was proud to bring friends and family members into pala to become club members. Sadly I feel I was a loyal pala player for far too long. The fact is I remember when Pala was a fun place to go, win or lose. I wouldn't suggest bringing a loved one to pala because the training the security in suits received concentrates on a distrust of all customers to the point of barely hidden contempt. Watching elderly women submitting to this offensive ritual gave me an uneasy feeling that pala must receive frequent bomb threats. It is sad to witness customers lining up to have their purses and bags searched by security. Pala is the only casino that i know of that treats their customers so poorly.

Pala casino hotel check in time